Sending iOS Crash Logs

If your app is crashing or freezing up, then this is the best way to send the exact data over to the us so we can understand exactly what's happening.

Below are the steps to take. If you have additional questions, please don't hesitate to contact us!

 

 

macOS

  1. Open up Finder
  2. Hold down the option key on your keyboard, and open up the "Go" menu in the top bar
  3. Choose "Library"
  4. Navigate to ~/Library/Logs/CrashReporter/MobileDevice/<iPhone or iPad name>/
  5. Select the files starting with TimeTag or Compositions and right click to archive/zip them
  6. Email us the archived file!

 

Windows XP

  1. Open up Explorer
  2. Navigate to C:\Documents and Settings\Application Data\Apple computer\Logs\CrashReporter<iPhone or iPad name>
  3. Select the files starting with TimeTag or Compositions and right click to zip them
  4. Email us the zipped up file!

Windows Vista

  1. Open up Explorer
  2. Navigate to C:\Users\AppData\Roaming\Apple computer\Logs\CrashReporter\MobileDevice<iPhone or iPad name>
  3. Select the files starting with TimeTag or Compositions and right click to zip them
  4. Email us the zipped up file!